Chemotherapy Education: An Interprofessional Approach to Standardizing Processes and Improving Nurse and Patient Satisfaction

Rebecca Gallegos

Amanda Kogelman

Mark Wagner

Aimee Cloud

Melanie Olson

Kristina Robideau

Laurie Patrick

Julie Comfort

Kelly Hirko

standardization, chemotherapy, education, nurse, quality improvement
CJON 2019, 23(3), 309-314. DOI: 10.1188/19.CJON.309-314

Background: A lack of standardization in chemotherapy patient education practices can lead to decreased efficiency and satisfaction for nurse educators and uncertainty and anxiety for patients.

Objectives: The goal was to determine whether standardizing chemotherapy education practices improved nurse and patient satisfaction.

Methods: An interprofessional team was formed to standardize the chemotherapy education process and reduce variation in teaching. Anonymous, self-administered questionnaires assessed satisfaction in chemotherapy education among nurses and patients pre- and postimplementation.

Findings: Significant improvement in nursing staff satisfaction postimplementation was observed across all individual construct measures, with the average overall score increasing from 3.4 to 4.3. Patient satisfaction scores were high in the pre- and postimplementation phases (average overall score of 4.3 and 4.1, respectively).

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