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Pre-Appointment Nurse Navigation: Patient-Centered Findings From a Survey of Patients With Breast Cancer

Tianyi Wang
Yash S. Huilgol
Janet Black
Carrie D’Andrea
Jennifer James
Anna Northrop
Jeff Belkora
Laura J. Esserman
CJON 2021, 25(5), E57-E62 DOI: 10.1188/21.CJON.E57-E62

Background: Research indicates that nurse navigators can play key roles in promoting empowerment for patients with cancer through advocacy, educational support, resource navigation, and psychosocial care.

Objectives: This study attempted to elucidate the efficacy of nurse navigation in patient knowledge, care coordination, and well-being before a breast oncology appointment.

Methods: Staff provided a nine-question survey to 50 newly referred patients before their initial appointment. After survey completion, patients had the option to participate in an open-ended interview about their experience.

Findings: A greater proportion of patients with initial nurse navigation than those without felt informed before their appointment and thought that their care was effectively coordinated. Although some patients without nurse navigation experienced delays and confusion in scheduling their appointment, no patients with nurse navigators reported such issues.

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