No votes yet
Professional Issues

Stopping the Culture of Workplace Incivility in Nursing

Rachele E. Khadjehturian
CJON 2012, 16(6), 638-639 DOI: 10.1188/12.CJON.638-639

Workplace incivility (WI) continues to hamper professional nursing practice, patient care, and the health of nurses who encounter this phenomenon in their workplace. This article provides an exemplar of WI experienced by a new nurse when a more seasoned nurse uses humiliation, intimidation, and angry verbal abuse to accuse the novice nurse in the presence of coworkers and patients that she failed to provide essential nursing care to a challenging patient. Nurses are reminded that open communication among coworkers will help minimize the occurrence of WI, encourage a supportive milieu in the unit, and ensure the safety of patients, family, and staff.


Center for American Nurses. (2008). <i>Lateral violence and bullying in the workplace.</i> Silver Spring, MD: Author.

Ceravolo, D. J., Schwartz, D. G., Foltz-Ramos, K. M., & Castner, J. (2012). Strengthening communication to overcome lateral violence. <i>Journal of Nursing Management, 20</i>, 599-606.

Embree, J. L., & White, A. H. (2010). Concept analysis: Nurse-to-nurse lateral violence. <i>Nursing Forum, 45</i>, 166-173. doi:10.1111/j.1744-6198.2010.00185.x

Farrell, G. A. (1997). Aggression in clinical settings: Nurses' views. <i>Journal of Advanced Nursing, 25</i>, 501-508.

Farrell, G. A. (1999). Aggression in clinical settings: Nurses' views—A follow-up study. <i>Journal of Advanced Nursing, 29</i>, 532-541.

Farrell, G. A., & Shafiei, T. (2012). Workplace aggression, including bullying in nursing and midwifery: A descriptive survey (the SWAB study). <i>International Journal of Nursing Studies.</i> Advance online publication. doi:10.1016/j.ijnurstu.2012.06.007

Hutchinson, M., Vickers, M. H., Wilkes, L., & Jackson, D. (2010). A typology of bullying behaviours: The experiences of Australian nurses. <i>Journal of Clinical Nursing, 19</i>, 2319-2328.

Johnson, S. L., & Rea, R. E. (2009). Workplace bullying: Concerns for nurse leaders. <i>Journal of Nursing Administration, 39</i>(2), 84-90.

Joint Commission. (2008). <i>Sentinel event alert: Behaviors that undermine a culture of safety.</i> Retrieved from <a target="_blank" href='http://www.jointcommission.org/sentinel_event_alert_issue_40_behaviors_t...

Khadjehturian, R. E. (2012). Combating lateral violence in nursing: 10 steps to being a colleague advocate. <i>Oncology Nursing Society Management and Program Development Special Interest Group Newsletter, 23</i>(2), 3-4.

Sheridan-Leos, N. (2008). Understanding lateral violence in nursing. <i>Clinical Journal of Oncology Nursing, 12</i>, 399-403. doi:10.1188/08.CJON.399-403